Terms and Conditions

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.​

  2. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

  3. Prices for our products are subject to change without any notice. We reserve the right at any time to modify or discontinue our service without notice at any time.

  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  6. By purchasing through this website you confirm that you are over the legal age of 12 years old. You may not use our products for any illegal or unauthorised purpose. 

  7. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

  8. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

  9. We reserve the right to refuse service to anyone for any reason at any time or limit quantities or cancel orders at any time. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail/phone number provided.

  10.  If you have not provided us with enough information to complete your order we will attempt to contact you, if we cannot contact you your order will be on hold until we have the correct information to complete your order. 

  11. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. 

  12. If you fail to supply us with your correct address and we have dispatched your order we take no responsibility and will issue no refund. 

  13. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

  14. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. Your comments will not contain libellous or otherwise unlawful, abusive or obscene material. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

  15. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

  16. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

  17. Custom made orders may not be returned unless faulty or arrive damaged. Photographic proof is required of fault or damage, we reserve the right to determine the cause of damage and refund accordingly.

  18. CONTACT INFORMATION Questions about the Terms of Service should be sent to us via the contact form or email.



1. All work is carried out by The Handmade Cracker Company on the understanding that the client has agreed to our terms and conditions.

2. Copyright is retained by The Handmade Cracker Company on all design work unless specifically released in writing and after all costs have been settled.

3. If a choice of designs is presented and one is chosen for your project, only that solution is deemed to be given by us as fulfilling the contract. All other designs remain the property of The Handmade Cracker Company, unless specifically agreed in writing.

4. Charges for design services to be provided by The Handmade Cracker Company will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer’s acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable payment of 50% of the quoted fee will become immediately due.

5. The remaining fifty 50% of the project quotation total will be due upon payment of final product before it is shipped.

6. Charges for design work do not cover the release of our copyright design source files. If the Client requires these files for transfer to an in-house or other designer, they will be subject to a separate quotation, ‘buy-out’ charge or royalty fee.

7. Any invoice queries must be submitted by email within 14 days of the invoice date.

8. The customer agrees that changes required over and above the estimated work, or in addition to the agreed scope, or where the client makes changes to the supplied copy or changes required to be carried out after acceptance of the draft design, will be liable to a separate charge.

9. The Handmade Cracker Company will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. The Handmade Cracker Company also reserves the right to refuse to include submitted material without giving reason. The customer is obliged to allow Glazier Design to remove the contravention without hindrance, or penalty.

10. Cancellation of orders may be made by e-mail. The customer will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days.

11. The Handmade Cracker Company reserves the right to commission freelance support or outsource any job if it is felt it is in the best interests of the customer. Any outsourced job remains the property/responsibility of the The Handmade Cracker Company and such services are deemed to be carried out ‘indirectly’ by the company.

12. Whilst every effort will be made to achieve agreed delivery dates, The Handmade Cracker Company cannot accept liability or be held financially responsible for any targets or deadlines being missed for delivery of any work which is outside of the company’s control.

13. As part of larger projects which involve 3rd parties commissioned directly by the customer, The Handmade Cracker Company will not be held responsible in any way for services not carried out/managed directly or indirectly by the The Handmade Cracker Company.

14. It is the responsibility of the customer that all materials (including, but not limited to images, diagrams, logos, videos, data, as well as intellectual property in other media) supplied to The Handmade Cracker Company by the client will have the relevant copyrights, licenses and permissions for use in the commissioned project. The Company will not accept responsibility/liability for infringements caused by any wrongly supplied materials.

15. The placement of an order for design and/or any other services offered by The Handmade Cracker Company, by email, verbally or in writing, is deemed to be acceptance of these terms and conditions